Home Matches

What are the age categories for tickets?

Several categories of concessions are available on match tickets at Cheltenham Town.  

Our standard concessions are Senior (65 and over), Student (in full time studies, must show relevant student ID), and Under 18s.   

Several times a season we will operate 'Kids For A Quid', where Under 14 tickets will be £1 when booked in advance.  Matchday prices will revert to the standard Under 18 rate.

Please note that we operate regular concession checks at the turnstiles and any supporter asked for ID who fails to show it will be refused entry.  

All under 14s must be accompanied by someone over the age of 18.

I’ve lost my season card, can I still get in?

The Ticket Office can reprint the individual match ticket for that game, which would replace the season card for that match.

Replacement Season cards can be ordered via the ticket office, please note a charge of £5 will be payable to order a replacement card. Replacement cards are generally available to collect from the ticket booth at the next home game.

A digital season ticket (Apple or Google Wallet) can be sent via e-mail at no charge.

You can also download your match ticket from the Your Account section of the ticketing site.

Can I change the price type against my ticket, or move to a different part of the stadium?

Ticket exchanges are possible for the same value tickets.  In the case of higher value tickets the balance would need to be paid for an exchange.

In the case of a season ticket alteration a charge will be made to exchange tickets equal to the difference between the pro-rata rate already paid for the season ticket and the individual match by match price of the new ticket.

What happens if I can no longer attend the game?

Match tickets are non-refundable once purchased.  For Home league matches only, we can offer a like-for-like exchange to an alternative league fixture, subject to availability.  This must be processed in advance of the original fixture, once the original match takes place we are unable to make alterations to tickets.

What happens if a home match is postponed?

In the case of a fixture being re-arranged, all tickets will remain valid for the new date. 

Tickets are held until the new date is announced, at which stage supporters unable to attend would be able to claim a refund, or for home matches an exchange to a different fixture for the same or higher value ticket (on payment of the difference) would be available.

No refunds are available until the new date is confirmed. All refunds must take place before the re-arranged match takes place.

Can I buy a ticket at the stadium on matchday?

We always recommend purchasing in advance wherever possible, which saves money (prices increase on the day of the game) and time (no queuing on the day to purchase)

We recognise that this is not always possible though, so if there are tickets remaining in certain areas, these will be available for sale on the day from one of our matchday sales points, depending on where in the stadium tickets are required:

Seats (Smarta Energy Community Stand / Colin Farmer Stand) – available from the main Ticket Office

Terraces (Optimising IT Stand / Paddock / Tunnel) – available from the main matchday sales point, located in the club car park (opens 2 hours prior to kick off)

Away supporters – If the opposition have not sold out of the advance allocation then remaining tickets will be available on the day from our Away Ticket Booth, located just outside the entrance to the Hazlewoods Stand.

How do e-tickets work on a matchday?

Home match tickets purchased online will be sent as e-tickets. These can either be printed at home, or shown on a mobile device at the turnstiles. 

Turnstile staff on the day have handheld scanners to scan the QR code on the tickets.   Please note that we operate regular concession checks at the turnstiles and any supporter asked for ID but fails to show it will be refused entry.  

Can my child sit on my lap?

Children over the age of 2 will require a ticket. Under 2s can go free on a lap and do not require a ticket.

Away Matches

Please note that Away tickets are generally not able to be produced digitally, as we do not have access to the opposition clubs system to produce their QR codes/barcodes.  A few times a season opposition clubs may offer digital only ticketing, in which case no tickets will be available via the Cheltenham Town Ticket Office.

We advise that supporters using concession tickets take Photo ID confirming their date of birth, in case a member of staff requests to see this on the Matchday.

Cheltenham Town Football Club reserves the right to advise the hosting club if any supporter is believed to be in the possession of a concession ticket to which they are not entitled, which may result in the ticket being blocked and entry denied

How will I receive away match tickets?

Generally a physical ticket must be collected or posted. We offer 2 types of Delivery Method for the majority of away tickets:

Ticket Postage - Away Match - Tickets will be posted via Royal Mail standard 1st class post. Tickets will be posted no later than 72 hours prior to the fixture

Ticket Collection - Away Match - Tickets will be held at the EV Charger Points Stadium for collection in advance, and if not collected by a certain time (listed on the match page) will be taken to the away ground for collection on the day.

If you opt to collect your ticket from the EV Charger Points Stadium, please allow 24 hours from the time of purchase to allow staff time to prepare your order before collecting. 

Anything not collected in advance will be taken to the away club for collection on the day.  

Details of where to collect at the away ground will appear in the Match Pack produced in advance of the fixture as well as being detailed on the confirmation e-mail.

Supporters who book travel at the same time can collect their match tickets from the coach steward prior to departing the EV Charger Points Stadium.

What happens if I lose my ticket for an away match/it doesn’t arrive in the post in time?

Contact the CTFC Ticket Office and we can organise a duplicate ticket to be waiting for collection at the away ground. 

If you are unable to contact the ticket office in time, the opposition club will also have been sent a full supporter list with ticket information to enable them to issue duplicate tickets on the day.

What happens if an away match is postponed?

In the case of a fixture being re-arranged, all tickets will remain valid for the new date. 

Tickets are held until the new date is announced, at which stage supporters unable to attend would be able to claim a refund.

No refunds are available until the new date is confirmed. All refunds must take place before the re-arranged match takes place.

E-Tickets 

What do the different delivery methods mean?

Certain delivery methods may not be available on different tickets/products. A breakdown of the most common methods available is below:

PDF e-ticket by e-mail: A PDF ticket will be e-mailed to the address against your account. These tickets can either be printed at home or saved to a mobile device.

Apple Wallet by e-mail: a ticket will be e-mailed in a format which can be saved to the Apple Wallet app (You will need to have an iPhone to access the ticket)

Google Wallet by e-mail: a ticket will be e-mailed in a format which can be saved to the Google Wallet app. (You will need to have an Android phone to access the ticket)

Ticket Collection - Away Matches:  This will generate a confirmation e-mail only, away tickets cannot be produced digitally and so a physical ticket must be collected.  Anything uncollected from the EV Charger Points Stadium will be taken to the away ground for collection on the day.

Ticket Postage - Away Match - Tickets will be posted via Royal Mail standard 1st class post. Tickets will be posted no later than 72 hours prior to the fixture

Confirmation E-mail: This will generate a confirmation e-mail only with no ticket. This may involve a product/ticket being sent at a later date (details will be listed against the product

What should I do if I haven't received my e-ticket?

Typically, you should receive your tickets within 15 minutes of booking (max).

It is not uncommon for emails to sometimes get held up in a queue or diverted to a junk folder, so be sure to check those.

Alternatively, you can go to the Order History section of your account and download your match ticket from there.

How many emails will I receive after booking?

After making a booking, you will receive a confirmation email. This is not your ticket, it is just a summary of the order you have made and the reference number for the booking. 

If you have chosen PDF e-tickets or Apple/Google Wallet tickets you will then receive a separate email with your tickets attached that can either be printed, or saved to your mobile device as appropriate.

I can't open the attachment in the ticket delivery email - what should I do?

Etickets are delivered in a PDF file. If you are unable to access a PDF on your device or computer, download Acrobat Reader and you will be able to open the file. You can do that here https://get.adobe.com/uk/reader/ 

Apple Wallet tickets can be stored in the Wallet app on Apple devices.

Google Wallet tickets can be saved in the Wallet app on Android devices.